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Curbside Hold Pick Up FAQs


  Where is curbside pick up available?

Curbside hold pick up will be available at the Civic Center Library location.

Parking for curbside hold pick up is located to south of the library building,
on E. 2nd St., just west of N. 75th St. as you approach the Civic Center Parking Garage.

Drive-thrus are currently operating at Arabian, Appaloosa and Mustang libraries.

 

  What time can I pick up my items?

Curbside hold pick up is available Monday-Thursday 10 a.m. - 6 p.m. and Friday-Saturday 1 p.m. - 5 p.m.

Starting the week of Sept. 12, curbside hold pick up will be available Monday-Thursday 10 a.m. - 6 p.m., Friday - Saturday 10 a.m. - 5 p.m. and Sunday 1-5 p.m.


  Who can use curbside?

Anyone with a Scottsdale Public Library card in good standing may use this service. If your account is blocked, please call 480-312-READ (7323) to speak with a staff member. We will not be able to answer any questions about your account during curbside pick up transactions; all inquiries regarding your account must be directed to 480-312-READ (7323).


  How do I reserve items for hold pick up?

  1. Reserve your items online or by calling 480-312-READ (7323).
  2. Once your items are available for pick up, you will receive a notification by email, phone, or text. You may pick up held items only during curbside hours.
  3. Head to the specified curbside hold pick up parking spots on E. 2nd St., just west of N. 75th St.
  4. Park in one of the designated spots and call the phone number listed on the sign.
  5. A staff person will answer and check out your items. Please have your library card number ready to give to staff. Staff will bring out your items and place on the designated table.
  6. Please remain in your car until the staff person has stepped away. Once staff have stepped away, you may retrieve your items from the designated table with the matching number of your parking spot.

  What if all the parking spots are occupied when I arrive?

Please safely observe the laws of the road and wait until a spot becomes available before pulling in.


  I do not have a car; can I ride my bike or walk over?

Yes, you may use one of the parking spots. Please always maintain a 6 foot distance between you and others.


  I do not have a cell phone and cannot call from my car. How should I notify staff I am here to pick up?

To maintain the safety of our staff, we ask that patrons who utilize this service have a cell phone to call the library at the time of their arrival. If you do not have a cell phone, please use one of the libraries where drive-thru service is available.


  What if it is raining?

Curbside hold pick-up will not be available in inclement weather.


  I have been on hold for the past few minutes; why are you not picking up?

At times, there may be increased volume in curbside hold pick ups. We thank you for your patience, and will answer your call in the order it was received.


  What safety precautions are the staff taking?

Masks and gloves are provided to staff. Staff will be maintaining safe distance between themselves and the public during curbside service.


  Can I return my library items at the curbside hold pick up location?

No returns will be accepted at the curbside hold pick up location. Please return all items in one of the outside return bins located on the main level and lower level of the parking garage, or inside Civic Center Library during business hours.


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