How do I Renew Library Items?
All library items have unlimited renewals unless another customer has placed a request for it. 
- After reading these instructions, click on My Account.
- Enter your library card number and 4-digit PIN and click on the "Submit" button.
- Click on "items checked out." You may need to scroll down to see all of your list.
- If you want to renew a few items on your list, check the box in front of each item you want to renew and press "Renew Selected." Otherwise, click on "Renew All"
- Scroll down to see the new due dates. If your item did not get renewed, a message will appear next to the title telling you why not.
Phone renewal is available daily from 6 AM to 12 Midnight.
- To begin, DIAL 480-312-2434.
- Do not hang up if the line rings for a long time. This means you are in the queue and the system will pick up.
- When prompted, use your phone keypad to enter your library card number, then press the # key.
- When prompted, enter each item's library barcode number folllowed by the # key.
- When the renewal is completed, a new due date will be given by day, then month & year. (Example: 2, July, 2003.)
- If an item cannot be renewed, you will hear the message, "This item may not be renewed at this time."
What is my PIN?
Your PIN is a secure number assigned when you first get your library card. If you do not have a PIN, leave the box on the login form blank and you will be prompted to assign one. If you have forgotten your PIN, please call us (480-312-READ) so that we may assist you with getting a new one.
Where is the BARCODE on my item?
Books -- on the back cover (top edge) or inside the back cover. Do not confuse with the publisher's barcode. Ours has "Scottsdale Public Library" printed near the barcode.
Videos -- on the front of the videocassette.
CDs, DVDs & Audio Books -- on the back of the plastic case.
May I renew an overdue item?
Yes, you may renew an overdue item. The fine will be added to your account.
Why can't I renew my item?
The most common reasons are:
It has been requested by another customer.
You have $20 or more in fines.
Your card has expired or will expire before item is due back.
What if the answer to my problem isn't listed here?
Please call the library at 480-312-READ (7323) to speak with a staff member so that we may assist you with your specific concern. |
